DESIGN
Interaction Designer, Conversational AI
Design conversations that do work: assistant flows, agent handoffs and multimodal interactions across chat, voice and embedded copilots for enterprise clients.
- Remote
- Design
- Full-time
What you’ll do
- Design conversational flows for client assistants across chat, voice and in-app surfaces
- Author and iterate on prompts, personas and guardrail behaviours with engineering
- Design human-handoff moments so escalation feels like service, not failure
- Prototype and test conversations with real users before build hardens
- Define measurement for conversation quality with our data teams
What we’re looking for
- 3+ years of interaction design experience, including conversational or voice interfaces
- Experience designing LLM-powered dialogue: system prompts as design material, repair strategies, escalation paths
- Prototyping skill with conversation design tools and AI-assisted mockups
- Understanding of when conversation is the wrong interface — and what to use instead
- Familiarity with voice UX constraints: latency, barge-in, confirmation design
What we offer
- Competitive compensation package
- Health, dental, and vision insurance
- Remote work flexibility
- Professional development opportunities
- Creative tools and resources