DESIGN
Service Designer, AI Transformation
Redesign whole services around AI: map the journey, decide which moments become automated, assisted or deliberately human, and blueprint the operating model that makes it stick.
- San Francisco
- Design
- Full-time
What you’ll do
- Map current-state services and identify where AI changes the economics of each moment
- Design future-state blueprints covering people, agents, escalation and failure paths
- Facilitate alignment workshops from boardroom to contact-centre floor
- Pilot redesigned service moments and iterate on live operational data
- Define the handover operating model: who owns the AI, who audits it, who improves it
What we’re looking for
- 4+ years of service design experience with end-to-end transformation work
- Experience blueprinting services that mix human roles, AI agents and legacy systems
- Strong facilitation skills for executive and frontline workshops
- Understanding of operational reality — staffing, SLAs, compliance — not just journey maps
- Ability to quantify service changes so CFOs believe the blueprint
What we offer
- Competitive salary
- Comprehensive benefits package
- Professional development budget
- Flexible work arrangements
- Collaborative work environment